Zero claims - zero aftersales

  • Morales Londoño, Marcela (PI)
  • ALDANA BARRERA, JUAN CAMILO (CoI)
  • ANDRADE GARCÍA, JUAN DAVID (CoI)
  • AVILA VELEZ, LEONARDO (CoI)
  • CARDONA JARAMILLO, LUIS IGNACIO (CoI)
  • GUERRA LONDONO, JORGE EDUARDO (CoI)
  • PEREZ URIBE, JORGE HERNÁN (CoI)

Project Details

Description

Clearly formulate the question that you want to answer, in the context of the problem whose solution will be contributed with the realization of the project and / or activity

Objective

Identify, collect and quantify through data, statistical tools, and panels of the application of an instrument of collection of experts, the variables that affect and affect the after-sales claims

Expected results

A methodology will be generated, which includes statistics as an analysis tool, for post-sales attention processes.
StatusFinished
Effective start/end date1/11/0330/04/05

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