TY - GEN
T1 - Gamified Strategy Oriented to Decrease SPI Change Resistance
AU - Gasca-Hurtado, Gloria Piedad
AU - Gómez-Álvarez, María Clara
AU - Muñoz, Mirna
AU - Betancur, Samayda Herrera
N1 - Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - Software development companies seek to improve their processes implementing best practices through SPI initiatives. Such initiatives look for modifying the conditions and behavior of the process stakeholders. For this reason, change resistance increases the complexity of the SPI initiatives implementation; and exist a permanent search of strategies for facing with change resistance. Gamification is an alternative for influencing employee behavior, allowing them to improve the SPI initiatives. With this motivation, this paper shows a case study of the application of a gamified strategy oriented to decrease change resistance. The methodology for the strategy definition includes a sequence of steps for selecting and associating change resistance causes, change management models, and gamification principles. The study case evidences a positive impact on causes like lack of commitment management and a general improvement in the change resistance in SPI initiatives when the gamification is the central element of the strategy.
AB - Software development companies seek to improve their processes implementing best practices through SPI initiatives. Such initiatives look for modifying the conditions and behavior of the process stakeholders. For this reason, change resistance increases the complexity of the SPI initiatives implementation; and exist a permanent search of strategies for facing with change resistance. Gamification is an alternative for influencing employee behavior, allowing them to improve the SPI initiatives. With this motivation, this paper shows a case study of the application of a gamified strategy oriented to decrease change resistance. The methodology for the strategy definition includes a sequence of steps for selecting and associating change resistance causes, change management models, and gamification principles. The study case evidences a positive impact on causes like lack of commitment management and a general improvement in the change resistance in SPI initiatives when the gamification is the central element of the strategy.
KW - Change resistance
KW - Gamification
KW - Software process improvement
UR - http://www.scopus.com/inward/record.url?scp=85089717240&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-56441-4_23
DO - 10.1007/978-3-030-56441-4_23
M3 - Contribución a la conferencia
AN - SCOPUS:85089717240
SN - 9783030564407
T3 - Communications in Computer and Information Science
SP - 313
EP - 325
BT - Systems, Software and Services Process Improvement - 27th European Conference, EuroSPI 2020, Proceedings
A2 - Yilmaz, Murat
A2 - Clarke, Paul
A2 - Niemann, Jörg
A2 - Messnarz, Richard
PB - Springer
Y2 - 9 September 2020 through 11 September 2020
ER -