Gamified Strategy Oriented to Decrease SPI Change Resistance: A Case Study

Gloria Piedad Gasca-Hurtado, María Clara Gómez-Álvarez, Mirna Muñoz, Samayda Herrera Betancur

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Software development companies seek to improve their processes implementing best practices through SPI initiatives. Such initiatives look for modifying the conditions and behavior of the process stakeholders. For this reason, change resistance increases the complexity of the SPI initiatives implementation; and exist a permanent search of strategies for facing with change resistance. Gamification is an alternative for influencing employee behavior, allowing them to improve the SPI initiatives. With this motivation, this paper shows a case study of the application of a gamified strategy oriented to decrease change resistance. The methodology for the strategy definition includes a sequence of steps for selecting and associating change resistance causes, change management models, and gamification principles. The study case evidences a positive impact on causes like lack of commitment management and a general improvement in the change resistance in SPI initiatives when the gamification is the central element of the strategy.

Original languageEnglish
Title of host publicationSystems, Software and Services Process Improvement - 27th European Conference, EuroSPI 2020, Proceedings
EditorsMurat Yilmaz, Paul Clarke, Jörg Niemann, Richard Messnarz
PublisherSpringer
Pages313-325
Number of pages13
ISBN (Print)9783030564407
DOIs
StatePublished - 2020
Event27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020 - Düsseldorf, Germany
Duration: 9 Sep 202011 Sep 2020

Publication series

NameCommunications in Computer and Information Science
Volume1251 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937

Conference

Conference27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020
Country/TerritoryGermany
CityDüsseldorf
Period9/09/2011/09/20

Keywords

  • Change resistance
  • Gamification
  • Software process improvement

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