TY - GEN
T1 - Development of a Chatbot with NLP for the Prefecture of Los Rios in Ecuador
AU - Sanchez, Johanna L.C.
AU - Ramirez, Gabriel M.V.
AU - Arango, Jeferson
AU - Moreira, Fernando
N1 - Publisher Copyright:
© 2022 IEEE Computer Society. All rights reserved.
PY - 2022
Y1 - 2022
N2 - The coronavirus has prevented face-to-face consultations of procedures in the entities, so Ecuadorian companies have opted to use technological tools to provide smooth service to their customers. Among them is the Chatbot, which allows users to receive personalized attention through a computer. This paper presents the development of a chatbot for the Prefecture of Los Rios in Ecuador. The main objective is to present the development of a chatbot for the attention and management of services offered to citizens of the Prefecture of Los Rios. Direct research for collecting the necessary information and a qualitative approach study for the development of this project involved interviews in learning about the needs and requirements of citizens. The Chatbot Prefectura Los Ríos uses frameworks for natural language processing developed from a Dialog flow tool, resulting in users' acceptance.
AB - The coronavirus has prevented face-to-face consultations of procedures in the entities, so Ecuadorian companies have opted to use technological tools to provide smooth service to their customers. Among them is the Chatbot, which allows users to receive personalized attention through a computer. This paper presents the development of a chatbot for the Prefecture of Los Rios in Ecuador. The main objective is to present the development of a chatbot for the attention and management of services offered to citizens of the Prefecture of Los Rios. Direct research for collecting the necessary information and a qualitative approach study for the development of this project involved interviews in learning about the needs and requirements of citizens. The Chatbot Prefectura Los Ríos uses frameworks for natural language processing developed from a Dialog flow tool, resulting in users' acceptance.
KW - Artificial Intelligence
KW - Chatbot
KW - Dialogflow
KW - Natural Language Processing
UR - http://www.scopus.com/inward/record.url?scp=85134815604&partnerID=8YFLogxK
U2 - 10.23919/CISTI54924.2022.9820488
DO - 10.23919/CISTI54924.2022.9820488
M3 - Contribución a la conferencia
AN - SCOPUS:85134815604
T3 - Iberian Conference on Information Systems and Technologies, CISTI
BT - Proceedings of 2022 17th Iberian Conference on Information Systems and Technologies, CISTI 2022
A2 - Rocha, Alvaro
A2 - Bordel, Borja
A2 - Penalvo, Francisco Garcia
A2 - Goncalves, Ramiro
PB - IEEE Computer Society
T2 - 17th Iberian Conference on Information Systems and Technologies, CISTI 2022
Y2 - 22 June 2022 through 25 June 2022
ER -