Development of a Chatbot with NLP for the Prefecture of Los Rios in Ecuador

Johanna L.C. Sanchez, Gabriel M.V. Ramirez, Jeferson Arango, Fernando Moreira

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

The coronavirus has prevented face-to-face consultations of procedures in the entities, so Ecuadorian companies have opted to use technological tools to provide smooth service to their customers. Among them is the Chatbot, which allows users to receive personalized attention through a computer. This paper presents the development of a chatbot for the Prefecture of Los Rios in Ecuador. The main objective is to present the development of a chatbot for the attention and management of services offered to citizens of the Prefecture of Los Rios. Direct research for collecting the necessary information and a qualitative approach study for the development of this project involved interviews in learning about the needs and requirements of citizens. The Chatbot Prefectura Los Ríos uses frameworks for natural language processing developed from a Dialog flow tool, resulting in users' acceptance.

Idioma originalInglés
Título de la publicación alojadaProceedings of 2022 17th Iberian Conference on Information Systems and Technologies, CISTI 2022
EditoresAlvaro Rocha, Borja Bordel, Francisco Garcia Penalvo, Ramiro Goncalves
EditorialIEEE Computer Society
ISBN (versión digital)9789893334362
DOI
EstadoPublicada - 2022
Evento17th Iberian Conference on Information Systems and Technologies, CISTI 2022 - Madrid, Espana
Duración: 22 jun. 202225 jun. 2022

Serie de la publicación

NombreIberian Conference on Information Systems and Technologies, CISTI
Volumen2022-June
ISSN (versión impresa)2166-0727
ISSN (versión digital)2166-0735

Conferencia

Conferencia17th Iberian Conference on Information Systems and Technologies, CISTI 2022
País/TerritorioEspana
CiudadMadrid
Período22/06/2225/06/22

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