TY - GEN
T1 - Framework para perfilar proyectos corporativos
AU - Quintero, Juan Bernardo
AU - Villanueva, David Manuel
AU - Manrique-Losada, Bell
N1 - Publisher Copyright:
© 2020 AISTI.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2020/6
Y1 - 2020/6
N2 - The accelerated advance of Information Technologies (IT) has led organizations facing new challenges in IT governance, as key elements for corporate strategy. A clear example is the decision-making regarding the acquisition, adoption, or implementation of technological platforms, where managers should consider whether they make large investments in software, training, and workforce. For this reason, it is important to be sure that the platform that is being used and the project types are being carried out, do correspond to the true vocation and profile of the organization. However, the proliferation of platforms and their heterogeneity increase the uncertainty in these decisions. This article presents a framework to identify the IT profile of a project or an organization, based on six defined categories: Software development, Platform integration, Business process management, Internet of things, Data analytics, and Open ecosystems of Artificial Intelligence. As an evaluation of the framework, an application case is presented in a company in the health area, within a technological project aimed at improving customer service throughout its area of influence (Colombia). We apply experimental instruments to identify the dominant profiles by units of the company and the roles representativeness involved.
AB - The accelerated advance of Information Technologies (IT) has led organizations facing new challenges in IT governance, as key elements for corporate strategy. A clear example is the decision-making regarding the acquisition, adoption, or implementation of technological platforms, where managers should consider whether they make large investments in software, training, and workforce. For this reason, it is important to be sure that the platform that is being used and the project types are being carried out, do correspond to the true vocation and profile of the organization. However, the proliferation of platforms and their heterogeneity increase the uncertainty in these decisions. This article presents a framework to identify the IT profile of a project or an organization, based on six defined categories: Software development, Platform integration, Business process management, Internet of things, Data analytics, and Open ecosystems of Artificial Intelligence. As an evaluation of the framework, an application case is presented in a company in the health area, within a technological project aimed at improving customer service throughout its area of influence (Colombia). We apply experimental instruments to identify the dominant profiles by units of the company and the roles representativeness involved.
KW - Business processes management
KW - IT government
KW - projects profiling
UR - http://www.scopus.com/inward/record.url?scp=85089018274&partnerID=8YFLogxK
U2 - 10.23919/CISTI49556.2020.9140925
DO - 10.23919/CISTI49556.2020.9140925
M3 - Contribución a la conferencia
AN - SCOPUS:85089018274
T3 - Iberian Conference on Information Systems and Technologies, CISTI
BT - Proceedings of CISTI 2020 - 15th Iberian Conference on Information Systems and Technologies
A2 - Rocha, Alvaro
A2 - Perez, Bernabe Escobar
A2 - Penalvo, Francisco Garcia
A2 - del Mar Miras, Maria
A2 - Goncalves, Ramiro
PB - IEEE Computer Society
Y2 - 24 June 2020 through 27 June 2020
ER -