Gamified Strategy Oriented to Decrease SPI Change Resistance: A Case Study

Gloria Piedad Gasca-Hurtado, María Clara Gómez-Álvarez, Mirna Muñoz, Samayda Herrera Betancur

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferencia

Resumen

Software development companies seek to improve their processes implementing best practices through SPI initiatives. Such initiatives look for modifying the conditions and behavior of the process stakeholders. For this reason, change resistance increases the complexity of the SPI initiatives implementation; and exist a permanent search of strategies for facing with change resistance. Gamification is an alternative for influencing employee behavior, allowing them to improve the SPI initiatives. With this motivation, this paper shows a case study of the application of a gamified strategy oriented to decrease change resistance. The methodology for the strategy definition includes a sequence of steps for selecting and associating change resistance causes, change management models, and gamification principles. The study case evidences a positive impact on causes like lack of commitment management and a general improvement in the change resistance in SPI initiatives when the gamification is the central element of the strategy.

Idioma originalInglés
Título de la publicación alojadaSystems, Software and Services Process Improvement - 27th European Conference, EuroSPI 2020, Proceedings
EditoresMurat Yilmaz, Paul Clarke, Jörg Niemann, Richard Messnarz
EditorialSpringer
Páginas313-325
Número de páginas13
ISBN (versión impresa)9783030564407
DOI
EstadoPublicada - 2020
Evento27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020 - Düsseldorf, Alemania
Duración: 9 sep 202011 sep 2020

Serie de la publicación

NombreCommunications in Computer and Information Science
Volumen1251 CCIS
ISSN (versión impresa)1865-0929
ISSN (versión digital)1865-0937

Conferencia

Conferencia27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020
PaísAlemania
CiudadDüsseldorf
Período9/09/2011/09/20

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  • Citar esto

    Gasca-Hurtado, G. P., Gómez-Álvarez, M. C., Muñoz, M., & Betancur, S. H. (2020). Gamified Strategy Oriented to Decrease SPI Change Resistance: A Case Study. En M. Yilmaz, P. Clarke, J. Niemann, & R. Messnarz (Eds.), Systems, Software and Services Process Improvement - 27th European Conference, EuroSPI 2020, Proceedings (pp. 313-325). (Communications in Computer and Information Science; Vol. 1251 CCIS). Springer. https://doi.org/10.1007/978-3-030-56441-4_23