Iberian Conference on Information Systems and Technologies, CISTI

Jaime Alberto Echeverri Arias, Gustavo Urrea, Harold G. Martinez

Resultado de la investigación: Contribución a una conferenciaArtículo

Resumen

Idioma originalInglés estadounidense
Páginas1-5
Número de páginas5
DOI
EstadoPublicada - 27 jun 2018
Eventoconference -
Duración: 27 jun 2018 → …

Conferencia

Conferenciaconference
Período27/06/18 → …

Huella dactilar

Artificial intelligence
Information technology
Information systems
Personnel
Industry

Citar esto

Arias, J. A. E., Urrea, G., & Martinez, H. G. (2018). Iberian Conference on Information Systems and Technologies, CISTI. 1-5. Papel presentado en conference, . https://doi.org/10.23919/CISTI.2018.8399336
Arias, Jaime Alberto Echeverri ; Urrea, Gustavo ; Martinez, Harold G. / Iberian Conference on Information Systems and Technologies, CISTI. Papel presentado en conference, .5 p.
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abstract = "{\circledC} 2018 AISTI. Different systems of human-machine interaction with capacities more and more similar to humans are diffused and generate different perspectives of incorporation in organizations. A growing trend is the construction of artificial intelligence software to execute tasks without human intervention, such as collecting and presenting information to users, making a reservation at a restaurant on a special date, and generally carrying out tasks related to customer service by automated bots for solving to solve everyday situations, normally employees in the messaging through the development of advanced conversational interfaces. The bots with the ability to simulate conversations through conversational interfaces are already a reality and their boom is increasing. A field where they have a prominent presence has to do with customer service. This paper presents the components designed and developed of a bot used by a company in the financial sector consolidated for more than a decade in Latin America to manage customer service in order to solve everyday situations.",
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Arias, JAE, Urrea, G & Martinez, HG 2018, 'Iberian Conference on Information Systems and Technologies, CISTI', Papel presentado en conference, 27/06/18 pp. 1-5. https://doi.org/10.23919/CISTI.2018.8399336

Iberian Conference on Information Systems and Technologies, CISTI. / Arias, Jaime Alberto Echeverri; Urrea, Gustavo; Martinez, Harold G.

2018. 1-5 Papel presentado en conference, .

Resultado de la investigación: Contribución a una conferenciaArtículo

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T1 - Iberian Conference on Information Systems and Technologies, CISTI

AU - Arias, Jaime Alberto Echeverri

AU - Urrea, Gustavo

AU - Martinez, Harold G.

PY - 2018/6/27

Y1 - 2018/6/27

N2 - © 2018 AISTI. Different systems of human-machine interaction with capacities more and more similar to humans are diffused and generate different perspectives of incorporation in organizations. A growing trend is the construction of artificial intelligence software to execute tasks without human intervention, such as collecting and presenting information to users, making a reservation at a restaurant on a special date, and generally carrying out tasks related to customer service by automated bots for solving to solve everyday situations, normally employees in the messaging through the development of advanced conversational interfaces. The bots with the ability to simulate conversations through conversational interfaces are already a reality and their boom is increasing. A field where they have a prominent presence has to do with customer service. This paper presents the components designed and developed of a bot used by a company in the financial sector consolidated for more than a decade in Latin America to manage customer service in order to solve everyday situations.

AB - © 2018 AISTI. Different systems of human-machine interaction with capacities more and more similar to humans are diffused and generate different perspectives of incorporation in organizations. A growing trend is the construction of artificial intelligence software to execute tasks without human intervention, such as collecting and presenting information to users, making a reservation at a restaurant on a special date, and generally carrying out tasks related to customer service by automated bots for solving to solve everyday situations, normally employees in the messaging through the development of advanced conversational interfaces. The bots with the ability to simulate conversations through conversational interfaces are already a reality and their boom is increasing. A field where they have a prominent presence has to do with customer service. This paper presents the components designed and developed of a bot used by a company in the financial sector consolidated for more than a decade in Latin America to manage customer service in order to solve everyday situations.

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DO - 10.23919/CISTI.2018.8399336

M3 - Paper

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Arias JAE, Urrea G, Martinez HG. Iberian Conference on Information Systems and Technologies, CISTI. 2018. Papel presentado en conference, . https://doi.org/10.23919/CISTI.2018.8399336